Gems Of Australia (melbourne Cairns Sydney)

• In case client wishes to prepone /postpone his or her travel dates, we request you to kindly reach us 15 days prior to journey date via e-mail/SMS.

• The customers can prepone /postpone their tour once without any additional charges (if intimated before 15 days of travel date in written). However postponing & preponing second time will attract additional charges.

• Also note that few service providers (Hoteliers, Transporter etc.) may apply postpone/prepone charges even after meeting above requirement. In such cases postpone/prepone charges will deducted from the advance amount deposited.

• In all prepone or postpone scenarios, the services and the costing will be subject to availability of Hotel/Volvo and season/off season time.

• We do not accept any changes in plan within 15 days of travel date. However in rare cases like adverse climatic conditions or strikes, package can be postponed which will be intimated to you beforehand.

• The validity to utilize your Advance payment in prepone/postpone scenarios is 1 Year from the date of advance payment.

• The avance payment and the invoice Number allotted to you, are transferable i.e. you can pass on your booking to any of your friends/ relatives. (Please Note: In order to transfer your booking you must meet the above terms and conditions first)...

1. BOOKING AND PAYMENT

1.1 Deposit and Final Payment

A non-refundable deposit of 10% of the total tour price is required to secure your booking.

Full payment is required 60 days prior to departure.

For bookings made within 60 days of departure, full payment is required at the time of booking.

We reserves the right to amend tour prices, and any price difference must be paid by the customer at the time of booking.

1.2 Pricing

All prices are per person based on twin-share accommodation.

Single supplements apply for solo travelers.

Prices are subject to change without notice until full payment is received within stipulated timelines.

All prices and offers are indicative and subject to change or withdrawal without prior notice.

2. CANCELLATIONS AND REFUNDS

2.1 Cancellation by Client

Standard Cancellation Policy:

More than 60 days before departure: Loss of deposit only.

60-46 days before departure: 50% of total tour cost.

45-31 days before departure: 75% of total tour cost.

30 days or less before departure: 100% of total tour cost.

2.2 Cancellation by Voy Holidays

We reserves the right to cancel any tour due to insufficient numbers or unforeseen circumstances.

Full refund will be provided for tours cancelled by Voy Holidays.

We are not responsible for additional expenses incurred by clients in preparation for the tour.

3. TRAVEL INSURANCE

Comprehensive travel insurance is mandatory for all participants.

Insurance must cover medical expenses, trip cancellation, and emergency repatriation.

Proof of valid travel insurance must be provided prior to departure.

4. HEALTH AND FITNESS REQUIREMENTS

4.1 General Requirements

Participants must be in good physical and mental health suitable for travel.

Any pre-existing medical conditions must be disclosed at the time of booking.

We reserves the right to decline any booking if deemed medically necessary.

4.2 Physical Demands

Tours may involve physical activities including walking, climbing steps, and extended periods on foot.

Standard packages do not include assistance for guests with special needs.

Special assistance services may be available at additional cost, subject to feasibility.

Please consult your Voy Holidays representative before booking if you have specific requirements.

4.3 Accessibility

We are not liable for denial of entry to attractions or refusal of services by hotels, restaurants, airlines, or other suppliers due to disability or special needs.

5. PASSPORT AND VISA REQUIREMENTS

Participants are solely responsible for obtaining valid passports and necessary visas.

Passports must be valid for at least 6 months beyond the tour return date.

We are not responsible for visa rejections or entry denials.

In cases of visa rejection, all expenses incurred by Voy Holidays for visa processing are non-refundable and will be billed to the customer.

6. TOUR MODIFICATIONS

We reserves the right to modify itineraries due to weather conditions, local circumstances, or force majeure events.

No refunds will be given for unused services due to client choice or circumstances beyond our control.

We reserves the right to alter tour prices, inclusions, services, or withdraw offers without assigning reasons.

7. RESPONSIBILITY AND LIABILITY

7.1 Our Responsibilities

Arrange and coordinate tour services as described.

Provide professional tour guides and services.

Maintain reasonable duty of care for participants.